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  1. Technical Assistance Center
  2. Cloud Phone
  3. Frequently Asked Questions

Frequently Asked Questions

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  • My account is under review
  • FAQ: Can I send photos, videos, emojis, etc with text messaging?
  • FAQ: I received the message, "You have reached your SMS plan limit"
  • FAQ: I received the error "Your extension is not available for SMS." What does this mean?
  • FAQ: Does SMS Toll Free numbers support SMS?
  • FAQ: Why can I not select my extension when routing inbound SMS on the Numbers page?
  • FAQ: What does it mean when you see message "SMS requires a number to be configured for this extension. Visit the Numbers page to setup SMS."
  • FAQ: How am I charged for international calls?
  • FAQ: Is there a printable receipt for charges each month?
  • FAQ: How do I change extension 101 to another number?
  • FAQ: Why am I being charged during my 30 day trial period?
  • FAQ: How do I retrieve my Cloud Phone login credentials?
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