US Telecom Traceback Group Info & Guidelines

What is the US Telecom Traceback Group?

USTelecom leads the Industry Traceback Group (ITG), a collaborative effort of companies across the wireline, wireless, VoIP and cable industries that actively trace and identify the source of illegal robocalls. The ITG coordinates with federal and state law enforcement agencies to identify non-cooperative providers so they can take enforcement action, as appropriate. The ITG operates under the Communications Act (Section 222(d) (2)) which permit telecommunications carriers to disclose and/or permit access to Customer Proprietary Network Information (CPNI) if suspected fraud, abuse or unlawful use of services exist.

How is Voxox involved with the US Telecom Traceback initiative?

Voxox is committed to eliminating all suspicious traffic from our network, as such, we will not tolerate any calling campaigns that would be deemed fraudulent by the US Telecom Traceback Group. Customers that are found to be in violation of these policies by engaging in suspicious and potentially fraudulent campaigns will be penalized and, if the abuse continues, banned from our network.

Voxox Traceback Violation Policies

Any customer that is found to be in violation of the US Telecom traceback policies will be subject to the below process.

• Voxox Responsibility:

  • Voxox will alert the offending customer and provide the official traceback (sent by US Telecom).

  • Voxox will cooperate with USTelecom and provide any relevant details, technical or otherwise.

• Traceback Violation Penalties:

  • First Offense: serves as more of a warning, where Voxox will notify the customer and may apply temporary mitigation efforts to reduce our risk at terminating this type of traffic over our network.

    • Traffic Filters & Capacity Throttling: may be applied, which could greatly reduce the amount of traffic we accept through our network.

    • Temporary Suspension: if Voxox feels the offending traffic is of serious enough nature, we will temporarily suspend the customer’s trunk until we hear back that the traffic has been removed.

  • Second Offense: upon the second offense, Voxox will look to more serious methods to deter this type of traffic.

    • Traffic Filters & Capacity Throttling: will be imposed on the account.

    • 24-48 hour suspension will be imposed depending on the severity.

  • Third Offense: the third and final warning will result in more stringent preventative measures.

    • 1 week suspension of traffic will be imposed upon reaching the third offense.

  • Fourth Offense: this is the final offense and it may result in removal from the Voxox network.

    • Voxox will suspend service for this customer indefinitely.

Violation Penalty Recourse and Resolution

To remove any Traffic Filters, Capacity Restrictions,or a Temporary Service Suspension, Voxox needs to see the following efforts:

• Cooperate with USTelecom in any and all inquiries.

  • Respond promptly to any traceback violation emails.

• Cooperate with Voxox in any and all inquiries.

  • Provide updated Escalation Path information to ensure prompt response and resolution.

• Take action to remove the source of the offending traffic.

  • Efforts required will be relative to the severity of the traffic.

  • Include any and all efforts to eliminate the offending traffic.

To remove an Indefinite Service Suspension, Voxox needs to see the following:

• An appeal request including:

  • A valid explanation for the issue traffic.

  • Actions taken to prevent further abuse.

  • An understanding that any further offense will result in immediate indefinite suspension of service.

Voxox will consider turning the customer’s service back on only in situations where the severity is below our self-determined level of risk, regardless of actions taken.