How-To: Change Outbound Caller ID
Make sure to follow these steps when changing your outbound caller ID in your user portal. This is on an extension to extension basis:
- Log into your user portal @ portal.voxox.com
- Click the Features tab at the top
- Click the Managed Extensions link on the left
- Click on the extension you would like to modify
- Click the drop-down menu under the Outbound Caller ID column for the extension
- Select the number* you would like to show as the caller ID
- Click Save
* Note: The number needs to exist on your account to be chosen as an outbound caller ID option.
If the number does not change, please call Voxox Support @ 866-514-8647, Option 3, Option 1 to troubleshoot.