How-To: Update Auto Attendant Menu Action & Options

SETUP THE AUTOMATED ATTENDANT

The automated attendant is a virtual receptionist that answers calls professionally and routes callers to the appropriate place based on a menu selection.  The automated attendant can route callers to an extension, another phone number, a recorded message such as business hours or directions or directly to voicemail. You can bypass the auto attendant and send calls directly to you, if desired.

1. Sign in to you Cloud Phone Account
2. Click Company from the main menu.
3. Scroll down to Menu Options.
4. Click Delete and then Add to edit an existing option.
5. To create a new Menu option click Add next to the number you wish to update.

1. Connect to Phone Number to connect to any phone number in the world.
2. Choose “Play Recording” options to play a recorded message back to the caller.
   1. "Call to record" will prompt for a mobile number where you will be called and walked through the call recording.
   2. "Text to speech" will play a digital recording of the text you type.
   3. "Upload Audio" will allow you to upload an audio file of a pre-recording message.
3. Connect to Voicemail will send the caller to the company Voicemail.