How-To: Adjust Account Settings

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How-To: Adjust Account Settings

  • Under the features tab click on Account Settings
    • Note: The changes here are global changes for the entire account.

Settings

  • Enable On-demand recording:
    • To record calls the user may press *10 to toggle recording on/off.
  • Play a Start Prompt:
    • When selected can choose to Announce or Whisper call is beginning to record
  • Play Reminder:
    • Reminder frequency can be adjusted.
  • Record all calls:
    • If enabled, all calls will be recorded.
  • Play an End Prompt:
    • User can choose to Announce or Whisper call is ending recording

Audio Selection

  • Hold audio is the music that the person on hold will hear.  To upload custom greetings or music click on the green plus sign.  
  • Start Recording Tone: Audio to be played when a recording session has been initiated. To change the setting click on the green plus sign
  • End Recording Tone: Audio to be played when a recording session has been ended.To change the setting click on the green plus sign
  • Recording Reminder Tone: Audio to be played during a recording session, at the frequency specified above.To change the setting click on the green plus sign
     
    Once all of the changes have been made click on Save. 
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