How-To: Cancelling Voxox Services

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Cancelling Voxox Services

If you would like to cancel your Voxox Business Services, please follow the steps below.

Via Email

  1. Send an email to support@voxox.com or submit a ticket here
  2. Subject: Company Name/DBA (Doing Business As) – Service Cancellation
  3. Body:
    • Contact Information:
    • Cancellation Request Date (Last day of service):
  4. Reason for cancellation

By sending an email to support@voxox.com, your email will auto generate a ticket number for your tracking, and to communicate with Voxox Support Staff. The billing department will be notified of your cancellation and they will send support a copy of your final invoice. The invoice will include a list of equipment (if applicable) and your final payment. If you equipment is to be returned to Voxox, please return to the following address; please include tracking number. Once the equipment is received, billing will be stopped and your cancellation will be final.

Voxox Business Support
9276 Scranton Road, Suite #300
San Diego, CA 92121

Via Phone

  1. Tell the technician your email address, company and reason for the call.
    1. The tech will open a ticket on your behalf
    2. Have the following information ready.
      • Cancellation Request Date with Confirmation
      • Inventory of Voxox equipment
      • Reason for Cancellation

The billing department will be notified of your cancellation and they will send support a copy of your final invoice. The invoice will include a list of equipment (if applicable) and your final payment. If you equipment is to be returned to Voxox, please return to the following address; please include tracking number. Once the equipment is received, billing will be stopped and your cancellation will be final.

Voxox Business Support
9276 Scranton Road, Suite #300
San Diego, CA 92121

*Note: If you are porting out numbers to another service provider, please ensure you give enough time for the “winning” carrier to check the number for activity before we disable your account.

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