Forums/VoxOx in Business, Resource Center/VoxOx Customer Support
Welcome to the new VoxOx in Business Support Portal
Ed Mallory
posted this on November 16, 2011 05:02 pm
Register your email address
1. Register your email address by clicking sign up in the upper right corner
2. Click the the link in the email and choose a password
Home
After login, you will be presented with articles and documents which have been promoted to the home screen.
Forums
Our support agents will often direct you to the 'Forums' tab for additional user guides and other resources that will help you manage your VoxOx service.
Submit a Request
When submitting a request online, you may be required to supply a Request Type or other information to help us fulfill your request quickly.
Check Your Existing Requests
You can view or update all of your existing requests here.
Status
| New | Request has been received and is awaiting assignment |
| Open | Assigned to our staff |
| Pending | Waiting for customer response |
| Solved | Request has been solved |
| Closed | Request is archived |
Priority
| Normal | Non-service impacting request |
| High | Service impacting or otherwise high priority request |
View your Organizations Requests
Sharing support requests with other users in your company allows users to collaborate on support requests. There are two options for ticket sharing:
- Share requests with all users in your Organization; All users in your company can see each others' requests.
- See your Organizations' tickets; An individual end user can request to see the Organizations' tickets.
