* Please see the full document attached below*

Phone:          (866) 514-VOIP (8647)

Email:           business@corp.voxox.com

Web:             http://assist.voxox.com

Hours of Operation

• Phone & E-mail support are provided M-F 7:00 AM - 6:00 PM PST (SLA - 4 hour response time)
• Voicemail support is provided 24/7/365 (SLA - 1 hour response time)

Phone Support

• Call (866) 514-8647
• Option 1 - Add or Remove Services
• Option 2 - Number Transfers
• Option 7 - Leave a voicemail at any time
• Remain on the line - All other support requests

Leaving a voicemail, during or after hours, will automatically create a support ticket and follow the below escalation path until your call is returned.

1. Immediate - All customer support agents are notified.
2. 15 minutes - Customer Support management is notified.
3. 45 minutes - Support Management, Operations Management and Upper Management are notified.

E-mail Support

• E-mail business@corp.voxox.com
• Provide your business name in the subject of your email (e.g. ACME Supply - New User)

Web Support

• Browse to http://assist.voxox.com
• Click Sign In
• Click Submit a Request

Support Escalation Path

If at any time, you feel that you are not receiving exceptional customer support, please feel free to use this Support Escalation Path.

Customer Support Provisioning Manager - Kayvan Sullins

Direct: 858-312-7198

E-mail: kayvan.sullins@telcentris.com

Customer Support Manager - Barrett Brown

Direct: 858-228-5484

E-mail: barrett.brown@telcentris.com

VP of Operations - Ed Mallory

Direct: 858-333-0003

E-mail: ed.mallory@telcentris.com

* Please see the full document attached below*